Process • IT • ownership
Factory implementation without a leap in the dark.
We start with a limited, real process. The expected outcome, test method and ownership of data and infrastructure are agreed before the solution enters daily work.
Five controlled stages
From a manufacturing problem to a maintainable solution.
Each stage ends with a concrete decision or deliverable. The scope may vary, but the decision sequence remains clear.
Process and risk
We map users, data, exceptions, manual workarounds and the consequences of an error.
Pilot and criteria
We select a limited flow, test cases and conditions for accepting the result.
Configuration and tests
We build the solution and verify it with agreed, representative data.
Acceptance and handover
We verify criteria, document the setup and hand over operating guidance.
Support and growth
We agree issue handling, updates, backups and any subsequent phases.
Before environment access
Technical agreements before installation.
We do not assume access to data, systems or networks that are not required for the project goal. The model is reviewed with the process owner and, where needed, IT or security.
- deployment location: local, on-premises or cloud,
- user roles and minimum required permissions,
- data sources, integrations and the owner of each interface,
- responsibility for backups, retention and restore verification,
- update method, service access and change logging,
- incident response and a safe way to roll back changes.
What remains after implementation
More than a running application.
The exact deliverables depend on the project, but they are agreed in scope instead of appearing only at acceptance.
Configuration description
Environment, roles, key settings and dependencies needed to understand the deployed solution.
Acceptance scenarios
Cases used to assess critical actions, validation and reactions to invalid data.
Operating guide
Guidance relevant to operators, engineers, approvers or administrators.
Backup and update rules
Agreed owner, frequency, retention and method for deploying and rolling back changes.
Open-decision register
Deferred functions, known limitations and decisions required before another phase.
Support scope
Contact channel, issue classes and planning method appropriate to the project.
Responsibility split
The plant retains control of its process and infrastructure.
The actual split is part of the project agreement. This is a typical starting point, not an automatic SLA.
Technical solution
- analysis and implementation of the agreed scope,
- functional tests and acceptance-related corrections,
- documentation and operating handover.
Process and environment
- process owner and decision makers,
- valid test data and plant requirements,
- infrastructure, IT policies and user access.
Launch and acceptance
- success criteria and pilot priorities,
- test scenarios and risk review,
- launch, support and development plan.
FAQ
Questions before a pilot.
Does implementation have to cover the entire plant at once?
No. A recommended first scope is one process, part family, machine or user group. It makes the solution assessable without reorganising the entire area.
Can the solution work without Internet access?
It can where the selected architecture and functions permit. Network, licensing, integration and update requirements are confirmed before delivery begins.
Who is responsible for backups?
Ownership, schedule, retention and restore testing are agreed before launch. They depend on the infrastructure and maintenance scope.
Does NCTune require permanent access to the plant network?
We do not assume permanent access. Where service access is required, its purpose, duration, permissions and authorisation method must be agreed.
What happens after the pilot?
We compare the result with the acceptance criteria and decide on corrections, acceptance, closure or extension into another area.
Does support automatically include a 24/7 SLA?
No. Contact channels, availability, response expectations and scope are agreed for each project. This page does not replace those arrangements.
The first step
Select a process that can be assessed honestly.
Describe its users, current workflow and the problem to reduce. We will propose a reasonable discussion or pilot scope.